This policy applies to purchases made from Stone Rank Kft. for:
The subscription to Ovirank SaaS software and the purchase of credits,
The SEO agency services, including connecting with freelancers, producing content, optimizing and buying backlinks or media inserts.
2. General principles
Prices are shown in EUR, taxes excluded unless otherwise stated.
SaaS payments are processed via Stripe. Stripe applies SSL encryption and respects the standard PCI-DSS.
Any request for reimbursement follows the procedure in article 6.
3. SaaS Ovirank
3.1 Monthly subscription
Non-refundable Paid features and credits are activated upon payment.
The Customer acknowledges that it is a digital content and service executed immediately. When starting use, it Consent to execution and renounces his right of withdrawal for the part already supplied, in accordance with European Union law.
3.2 Annual subscription
Right to a refund within 30 days from the date of purchase.
Reimbursement calculated on the basis of the annual amount Minus one month corresponding to the service already provided.
After 30 days, the annual subscription is not refundable.
3.3 Credits and features
Everything Credit consumed is deemed to be definitively used and does not give rise to reimbursement.
In case of a trial offer or free access, no refund is due.
4. SEO agency services
Non-refundable upon validation of the estimate by email and start of work.
The services already provided and the costs incurred remain due in the event of cancellation by the Customer.
Backlinks and media inserts: firm orders. No guarantee of position, traffic, or the lifespan of the links can be granted. No refunds once the order is placed with third party publishers.
5. termination
SaaS: the cancellation can be made at any time from the Customer account. It stops the automatic renewal at the next deadline. Amounts already paid are not refunded.
Agency: cancellation conditions according to the quotation. The work carried out and the costs incurred remain due.
6. Application procedure
The Customer contacts support (at) ovirank.com with: invoice number, purchase date, description of the request.
An acknowledgement of receipt is sent under 48 working hours.
The treatment takes place under 7 working days.
When a refund is granted, it is made via the same payment method than the one used at the time of purchase. No refunds in cash or other channels.
7. Payments, delinquencies, and chargebacks
In case ofunpaid Or of bank chargeback, access to the service may be suspended.
Bank fees, investigation fees and reasonable costs related to an unjustified chargeback may be re-invoiced to the Customer.
For B2B Customers established in France, thelump-sum recovery compensation of 40 EUR applies, in addition to interest at the rate of the Central Bank of Hungary plus 8 percent per annum.
8. Special cases
Billing errors: in the event of a proven error attributable to Stone Rank Kft., a credit note or a refund will be issued.
Double payment: refund of the duplicate after verification.
Technical access: a temporary unavailability does not in itself constitute a reason for reimbursement. A commercial gesture can be studied on a case-by-case basis.
9. Applicable law and dispute resolution
This policy is governed by the Hungarian law.
Disputes fall under Budapest Courts.
For French-speaking customers, and when required by law, subsidiary jurisdiction may be recognized by the competent French courts.
Before taking any action, the parties undertake to seek a amicable solution.
10. Contact
Support and refund requests: support (at) ovirank.com
